FAQ
WHO MANAGES ARREDAMENTI MORELLI?
The website arredamentimorelli.it is managed by M.M.M. MOBILI MODERNI MORELLI DI MORELLI GENNARO S.A.S., with registered office at Via Campana 391, 80010 Quarto Naples, Italy.
VAT Number: IT02500351214
REA: 302362
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We currently do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €170, standard shipping is free.
For orders less than €170, a fixed shipping cost of €17 is applied.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1–3 business days of payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipping, delivery is normally expected within 3–7 business days.
The total estimated time from payment confirmation to delivery is normally 4–10 business days.
WHICH COURIERS DO YOU USE?
Orders may be entrusted to Colissimo, Chronopost, DHL, UPS, or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipping, you will receive, when available, a code or link to monitor the delivery status.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the site are expressed in euros (€) and include applicable VAT, unless otherwise indicated as permitted by current legislation.
CAN I CANCEL AN ORDER?
You can request cancellation of your order before shipping by promptly writing to info@arredamentimorelli.it.
We cannot guarantee cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to legal exceptions.
WHO PAYS THE COST OF RETURN?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect, or non-compliant product.
For bulky products or those not returnable via normal postal service, the cost of return may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Arredamenti Morelli
M.M.M. MOBILI MODERNI MORELLI DI MORELLI GENNARO S.A.S.
Via Campana 391
80010 Quarto Naples
Italy
Before shipping the return, we advise you to contact us at info@arredamentimorelli.it.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@arredamentimorelli.it, indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal warranty of conformity provided by applicable law.
HOW CAN I CONTACT YOU?
Email: info@arredamentimorelli.it
Phone: +39 081 876 2540
Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST